Refund & Cancellation Policy
Clear, fair rules on cancellations and refunds for every service we offer.
Effective date: 1 January 2026. This policy should be read together with our Terms & Conditions.
1. Scope
This policy applies to all services purchased from CoreSEO Global, including website development, e-commerce and web applications, mobile app development, SEO, social media marketing, Google Business Profile services, LMS and AI agent development, and GST/ITR filing assistance.
2. Advance Payments
A minimum advance of 50% is required to reserve development resources. Once planning, consultation, design, development, or research has begun, the advance is non-refundable because time and resources have already been allocated to your project.
3. Cancellation Before Work Begins
If you cancel in writing before any work has commenced, the advance paid is refundable after deduction of payment gateway charges and any third-party costs already incurred on your behalf.
4. Cancellation After Work Begins
Once work has started, amounts paid cover the design, development, project management, and consultation already delivered and are not refundable. Any unbilled balance for work not yet started will not be charged.
5. Monthly Retainer Services
SEO, social media, and Google Business Profile plans are billed monthly in advance. A month already started is non-refundable. You may cancel future months with at least 7 days' written notice before the next billing date.
6. Third-Party Costs
Domain registration, hosting, SSL certificates, email hosting, premium themes, plugins, API subscriptions, SMS/WhatsApp gateways, and government or statutory fees are non-refundable once purchased or filed on your behalf.
7. Compliance Services
GST registration and ITR filing fees are non-refundable once the application or return has been prepared or submitted. Rejections caused by incorrect or incomplete client-provided information do not qualify for a refund.
8. No Performance Guarantee
SEO and marketing results depend on competition, search engine algorithms, and market factors. We do not guarantee specific rankings, traffic, leads, or revenue, and such outcomes are not grounds for a refund.
9. Change of Mind
Refunds are not issued if you change your mind about the business idea, design direction, scope, or platform after work has commenced. Revisions within the agreed scope will always be provided instead.
10. Service Not Delivered
If we are unable to deliver an agreed service and no substantial work has been performed, you will receive a full refund of amounts paid for that undelivered service.
11. Duplicate or Incorrect Payments
Accidental duplicate or excess payments are refunded in full once verified, normally within 7 working days.
12. How to Request a Refund
Send your request to info@coreseoglobal.in with your name, project or invoice reference, payment date, amount, and the reason for the request.
13. Processing Time
Approved refunds are processed within 7–14 working days to the original payment method. Bank or gateway timelines may add a few additional days.
14. Chargebacks
Please contact us before raising a chargeback. We are happy to review any dispute directly and resolve it fairly.
15. Policy Updates
This policy may be revised from time to time. The version published on this page at the time of your purchase applies to that purchase.